Frequently Asked Questions

Everything you need to know about Just Move

Getting Started

What is Just Move?

Just Move is a fitness platform that connects motivated movers with expert coaches. We help you find personalized workout programs and track your progress through our unique gem system that ensures balanced training.

Is Just Move free to use?

Yes! You can start with our free plan which includes access to challenges, basic workout tracking, and community programs. Premium features like coach matching and personalized programs are available in our paid plans.

How do I get started?

Simply sign up for a free account and take our quick assessment. Based on your goals, fitness level, and preferences, we'll recommend programs and coaches tailored to you. The whole process takes less than 5 minutes.

Do I need any equipment?

Not necessarily! We have plenty of bodyweight-only programs. During signup, you'll tell us what equipment you have access to, and we'll match you with appropriate workouts.

Workouts & Programs

What types of workouts are available?

We offer a wide variety including strength training, HIIT, mobility work, yoga, cardio, and sport-specific programs. Our gem system (Strength, Cardio, Mobility, Power) helps you maintain balanced training.

How long are the workouts?

Workouts range from 10 minutes to over an hour depending on the program. You can filter by duration to find workouts that fit your schedule.

Can I create my own workouts?

With a premium account, you can customize workouts and save your favorites. Trainers can create completely custom programs for their clients.

What are gems?

Gems are our way of gamifying balanced fitness. Each workout earns you gems in four categories: Strength (💪), Cardio (❤️), Mobility (🌀), and Power (⚡). Collecting all four helps ensure well-rounded training.

Coaches & Matching

How does coach matching work?

Based on your assessment, we match you with coaches whose expertise aligns with your goals. You can view their profiles, reviews, and specialties before connecting.

Can I switch coaches?

Absolutely! You're never locked in. If you feel a different coach would be a better fit, you can switch at any time.

How do I become a coach on Just Move?

Sign up as a trainer and complete your profile with your qualifications and experience. You can import workouts from YouTube, create custom programs, and start connecting with leads matched to your expertise.

Are coaches certified?

We verify all coaches' credentials and qualifications. Each coach profile shows their certifications, experience, and real reviews from clients.

Pricing & Billing

Can I cancel my subscription anytime?

Yes, you can cancel anytime from your account settings. There are no long-term commitments or cancellation fees.

Is there a money-back guarantee?

Yes! We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied, contact us for a full refund.

Do you offer team or family plans?

We're working on family plans! For now, each account is individual. Trainers with the Studio plan can have team accounts.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. All payments are securely processed.

Technical & Support

What devices can I use Just Move on?

Just Move works on any modern web browser—phone, tablet, or computer. We're also building native iOS and Android apps (coming soon).

Can I use Just Move offline?

Currently, you need an internet connection. Offline mode for downloaded workouts is on our roadmap.

How do I get help if I have a problem?

You can reach our support team at support@justmove.co or through the contact form. Premium members get priority support.

Is my data secure?

Yes! We take security seriously. All data is encrypted, and we never sell your personal information. See our Privacy Policy for details.

Still have questions?

Can't find what you're looking for? Our team is here to help.

Contact Support