Privacy Policy
Last updated: February 2026
Just Move (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Account information: Name, email address, and password when you create an account
- Profile information: Fitness goals, experience level, physical limitations, and preferences
- Workout data: Exercise completion, progress tracking, and performance metrics
- Communications: Messages with trainers, support requests, and feedback
- Payment information: Billing details for premium subscriptions (processed by our payment provider)
Information Collected Automatically
When you use our platform, we automatically collect certain information:
- Device information (type, operating system, browser)
- IP address and approximate location
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies (see our Cookie Policy)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Personalize your experience and recommend relevant content
- Match you with appropriate trainers and programs
- Track your progress and provide insights
- Process transactions and send related communications
- Respond to your comments, questions, and support requests
- Send you technical notices, updates, and administrative messages
- Detect, investigate, and prevent fraudulent or unauthorized activity
Information Sharing
We may share your information in the following circumstances:
- With trainers: If you connect with a trainer, they can see your profile, goals, and workout data relevant to your training
- With service providers: Third parties that help us operate our platform (hosting, analytics, payment processing)
- For legal reasons: When required by law or to protect our rights and safety
- With your consent: When you explicitly agree to share information
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Export your data in a portable format
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@justmove.co.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods for legitimate business purposes or as required by law.
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@justmove.co
- General inquiries: Contact page